Front Office Supervisor: Guest Experience & Operations

Stonebridge Companies; Boston (MA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Job summary

Stonebridge Companies in Boston, MA is seeking an Assistant Front Office Manager to oversee day-to-day guest reception, reservations, and telephone services while driving guest satisfaction and operational efficiency.

The role reports to the Front Office Manager and Assistant General Manager and requires 2+ years in hotel front office leadership, strong supervisory skills, and proficiency with PMS and financial reporting. Flexible scheduling and focus on revenue integrity are required.

Qualifications

• 2+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations.
• Proven leadership and supervisory skills with ability to manage and develop a team.
• Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management.
• Ability to analyze financial data, including budgets, forecasts, and revenue reports.
• Ability to resolve guest complaints and service issues promptly and professionally.
• Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.

Responsibilities

• Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest details and billing information.
• Address guest issues or complaints promptly to ensure guest satisfaction.
• Ensure rooms are serviced and maintained to the company’s established standards.
• Maximize room occupancy within the overbooking policy.
• Coordinate communications between reservations, front office staff, and housekeeping.
• Ensure that guest charges are posted and balanced daily.
• Oversee check-out procedures and luggage handling.
• Maintain front-of-house areas including lobby and entrance.

Skills

Front office management

Guest service

Leadership

Organizational skills

Communication skills

Financial analysis

Tools

Property management systems (PMS)

Financial reporting tools

Job description

Stonebridge Companies in Boston, MA is seeking an Assistant Front Office Manager to oversee day-to-day guest reception, reservations, and telephone services while driving guest satisfaction and operational efficiency.

The role reports to the Front Office Manager and Assistant General Manager and requires 2+ years in hotel front office leadership, strong supervisory skills, and proficiency with PMS and financial reporting. Flexible scheduling and focus on revenue integrity are required.