Front Office Supervisor: Guest Experience & Team Leader

Stonebridge Companies; Boston (MA); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life insurance

Disability coverage

Tuition aid

Travel/lodging perks

Job summary

Stonebridge Companies seeks a Front Office Supervisor at Residence Inn Fenway in Boston. You will supervise front desk staff, drive guest satisfaction, and coordinate with operations to maintain service quality. The role includes training, scheduling, and performance management to ensure efficient front desk operations.

The position emphasizes leadership, adherence to standards, and collaboration with the General Manager to meet revenue and service goals in a busy hotel environment.

Qualifications

• Bachelor's degree or 1–2 years related experience
• Ability to read and interpret documents and write routine reports
• Ability to speak effectively before groups of customers or employees
• Knowledge of Microsoft Outlook, Word, and Excel

Responsibilities

• Partner with General Manager to achieve guest satisfaction targets
• Train, coach and onboard front desk staff
• Recruit and select qualified front desk team members
• Plan weekly schedules for front office staff
• Monitor rates, inventory and housekeeping coordination
• Prepare performance evaluations and address issues promptly

Skills

Customer service

Communication

Leadership

Staff training

Front desk operations

Inventory management

Education

Bachelor's degree in relevant field

Tools

Outlook

Word

Excel

Job description

Stonebridge Companies seeks a Front Office Supervisor at Residence Inn Fenway in Boston. You will supervise front desk staff, drive guest satisfaction, and coordinate with operations to maintain service quality. The role includes training, scheduling, and performance management to ensure efficient front desk operations.

The position emphasizes leadership, adherence to standards, and collaboration with the General Manager to meet revenue and service goals in a busy hotel environment.