Front Desk & Guest Experience Lead

Stonebridge Companies; New Orleans, Northern (LA, KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in New Orleans, LA is seeking an Assistant Guest Service Manager to support the Front Office team and maintain high hospitality standards. You will oversee daily front desk operations, assist with room assignments, and help resolve guest concerns to ensure a seamless guest experience.

The role requires 2+ years in guest service supervisory roles, PMS proficiency, and strong leadership. A flexible schedule including evenings, weekends, and holidays is expected.

Qualifications

• 2+ years in guest service or front desk supervisory role in hospitality.
• Proficient with property management systems and Microsoft Office.
• Strong leadership, communication, and problem-solving skills.
• Excellent organizational abilities and ability to multitask.
• Experience with guest loyalty programs and VIP handling preferred.

Responsibilities

• Oversee daily front desk operations and ensure smooth service.
• Supervise front desk agents, bell staff, and concierge.
• Respond to guest inquiries and resolve issues promptly.
• Ensure accurate billing, reservations, and room assignments.
• Train new team members and coach staff.
• Monitor guest satisfaction and address feedback.
• Coordinate with housekeeping and maintenance for timely turnovers.
• Manage front desk schedule and staffing during peak periods.
• Oversee guest loyalty programs and VIP arrivals.
• Communicate operational updates to the Guest Service Manager.

Skills

Front desk supervision

PMS proficiency

MS Office proficiency

Leadership

Communication

Problem solving

Organization

VIP handling

Tools

Property Management System (PMS)

Microsoft Office

Job description

Stonebridge Companies in New Orleans, LA is seeking an Assistant Guest Service Manager to support the Front Office team and maintain high hospitality standards. You will oversee daily front desk operations, assist with room assignments, and help resolve guest concerns to ensure a seamless guest experience.

The role requires 2+ years in guest service supervisory roles, PMS proficiency, and strong leadership. A flexible schedule including evenings, weekends, and holidays is expected.