Front Desk Team Lead - Guest Experience

Stonebridge; Boston (MA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) matching

Paid time off

Job summary

Stonebridge in Boston, MA is seeking a Front Office Supervisor who will lead front desk staff, drive guest satisfaction, and help manage room rates and inventory in the PMS system. You will train guest service agents, recruit front desk personnel with the General Manager, and supervise scheduling, performance reviews, and adherence to brand standards to ensure efficient hotel operations.

This role requires strong communication, problem solving, and leadership skills, with a focus on safety,

Qualifications

• Bachelor's degree or 1–2 years related experience
• Ability to read and interpret safety rules, operating instructions, and manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees
• Ability to calculate figures and percentages
• Ability to interpret and perform basic computer functions (Outlook, Word, Excel)

Responsibilities

• Lead front desk staff to achieve guest satisfaction scores
• Train guest service agents on procedures
• Recruit and select front desk staff in collaboration with GM
• Manage weekly front office schedules
• Monitor rates and inventory in the PMS system

Skills

Customer service

Leadership

Training

Problem solving

Education

Bachelor's degree

Related experience or training

Tools

Outlook

Word

Excel

Job description

Stonebridge in Boston, MA is seeking a Front Office Supervisor who will lead front desk staff, drive guest satisfaction, and help manage room rates and inventory in the PMS system. You will train guest service agents, recruit front desk personnel with the General Manager, and supervise scheduling, performance reviews, and adherence to brand standards to ensure efficient hotel operations.

This role requires strong communication, problem solving, and leadership skills, with a focus on safety,