Front Office Leader — Elevate Guest Experience & Revenue

Hilton Worldwide Holdings Inc.; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Wellbeing resources

PTO and health benefits

Job summary

Hilton Worldwide Holdings Inc. in Washington, DC, seeks a Front Office Manager to oversee daily front desk operations and deliver memorable guest experiences that define true hospitality.

Lead guest services, monitor satisfaction, and coach the team while implementing revenue initiatives to boost occupancy and revenue growth. You’ll embody our core values—integrity, leadership, teamwork—and foster ownership and a positive, productive work environment.

Qualifications

• A passion for hospitality and guest service.
• Integrity and doing the right thing.
• Leadership and teamwork.
• Ownership and accountability.

Responsibilities

• Manage daily front office operations: oversee guest service, registration, room inventory, and policies.
• Monitor guest satisfaction and guide the team to improve the guest experience.
• Implement revenue initiatives: promote hotel services and up-selling to drive occupancy and revenue growth.
• Provide regular updates and training to ensure staff are informed about hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns to uphold service standards.
• Supervise and support front office team members, monitor performance, and foster a positive work environment.

Job description

Hilton Worldwide Holdings Inc. in Washington, DC, seeks a Front Office Manager to oversee daily front desk operations and deliver memorable guest experiences that define true hospitality.

Lead guest services, monitor satisfaction, and coach the team while implementing revenue initiatives to boost occupancy and revenue growth. You’ll embody our core values—integrity, leadership, teamwork—and foster ownership and a positive, productive work environment.