Front Desk Agent | Guest Experience & Growth Path

Hilton Garden Inn Washington DC/U.S. Capitol; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Management Development Program

Career Advancement

Referral Bonus Program

On Site Parking

Job summary

Hilton Garden Inn Washington DC/U.S. Capitol is seeking a personable Front Desk Agent to warmly welcome guests, manage check-in/check-out details, and answer inquiries to ensure an exceptional stay.

Your strong communication and hospitality skills will shine as you handle room assignments and guest information with efficiency. The role offers a dynamic team environment with opportunities for advancement within the Hilton brand.

Qualifications

• Prior 1+ years front desk experience in a hotel setting
• Hilton brand experience is preferred
• Strong knowledge of software applications (Microsoft Office) and hotel platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Excellent speaking, reading, and writing ability in English
• Must be flexible for days, weekends, and holidays

Responsibilities

• Welcome guests, manage guest information, distribute keys, and assign rooms
• Answer general inquiries to ensure an excellent stay

Skills

Front desk experience

Communication skills

English fluency

Flexible schedule

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Hilton Garden Inn Washington DC/U.S. Capitol is seeking a personable Front Desk Agent to warmly welcome guests, manage check-in/check-out details, and answer inquiries to ensure an exceptional stay.

Your strong communication and hospitality skills will shine as you handle room assignments and guest information with efficiency. The role offers a dynamic team environment with opportunities for advancement within the Hilton brand.