Front Desk Supervisor — Guest Experience Leader

Northwest x Southern Hospitality; Washington (District of Columbia); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Sick leave

Health benefits

Life insurance

401(k)

Travel discounts

Entertainment discounts

Monthly recognition programs

Referral bonuses

Volunteer opportunities

Social events

Job summary

Northwest x Southern Hospitality is hiring a Guest Service Supervisor for Hilton Garden Inn Wenatchee. The role oversees daily front desk operations, ensuring seamless guest experiences from arrival to departure, while guiding the front desk team in delivering outstanding service.

The ideal candidate will lead with excellent communication, problem-solving, and organizational skills in a fast-paced hospitality setting, aiming to maintain high guest satisfaction and operational efficiency.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to obtain government- or brand-required permits, licenses, or certificates.
• Up to 40 hours per week with varied shifts/days, likely to include nights, weekends, holidays, and overtime.

Responsibilities

• Supervise daily Front Desk operations and ensure exceptional guest service.
• Oversee check-in/check-out, resolve guest concerns, and promote loyalty programs.
• Help maximize revenue through effective room inventory and service excellence.

Skills

Strong organizational skills

Communication skills

Problem-solving

Team orientation

Education

High school diploma or equivalent

Job description

Northwest x Southern Hospitality is hiring a Guest Service Supervisor for Hilton Garden Inn Wenatchee. The role oversees daily front desk operations, ensuring seamless guest experiences from arrival to departure, while guiding the front desk team in delivering outstanding service.

The ideal candidate will lead with excellent communication, problem-solving, and organizational skills in a fast-paced hospitality setting, aiming to maintain high guest satisfaction and operational efficiency.