Front Office Supervisor — Guest Experience Leader

Stonebridge Hospitality Management; Seattle (WA); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness programs

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking a Front Office Supervisor in Seattle, WA. You will oversee daily front office operations, including guest reception, reservations, and telephone services, while assisting the Front Office Manager and supervising staff to maintain service standards.

The role requires 2+ years in front office supervision, strong leadership, and solid communication skills; proficiency with a property management system is expected.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check-in procedures and accurate billing details.
• Handle guest problems or complaints in a timely manner.
• Maintain front office standards and cleanliness; oversee luggage delivery and check-out process.

Skills

Front Office Supervisory

Guest Services

Tools

PMS (Property Management System)

Job description

Stonebridge Hospitality Management is seeking a Front Office Supervisor in Seattle, WA. You will oversee daily front office operations, including guest reception, reservations, and telephone services, while assisting the Front Office Manager and supervising staff to maintain service standards.

The role requires 2+ years in front office supervision, strong leadership, and solid communication skills; proficiency with a property management system is expected.