Guest Services Concierge — Front Desk & Reservations

Stonebridge Companies; Seattle (WA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

wellness support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent for our Seattle-area hotel. You will assist with check-in/out, manage guest records, and deliver excellent service at the front desk, coordinating with housekeeping and maintenance as needed.

You will handle payments, use the property management system, and address guest inquiries while maintaining accurate records and ensuring a welcoming guest experience.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (Word/Excel).
• Ability to handle cash transactions and basic bookkeeping.
• Strong organizational skills and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms for arriving guests.
• Verify guest credit and establish payment methods.
• Maintain room availability and guest accounts in the PMS.
• Compute bills, collect payments, and make change.
• Balance cash and perform basic bookkeeping.
• Issue room keys and coordinate with bell staff.
• Review charges with guests at check-out.
• Post charges to ledgers for rooms, F&B, and services.
• Transmit guest messages via phone or switchboard.
• Coordinate with housekeeping and maintenance on issues.
• Make and confirm guest reservations.
• Answer questions about hotel services and local dining.

Skills

Customer service

Communication

PMS software

Office software

Cash handling

Bookkeeping

Problem solving

Organization

Independent work

Tools

PMS

Excel

Word

Job description

Stonebridge Companies is seeking a Guest Service Agent for our Seattle-area hotel. You will assist with check-in/out, manage guest records, and deliver excellent service at the front desk, coordinating with housekeeping and maintenance as needed.

You will handle payments, use the property management system, and address guest inquiries while maintaining accurate records and ensuring a welcoming guest experience.