Front Office Supervisor — Guest Experience Leader

LBA Hospitality; San Antonio (TX); On-site; USD 52,349,000 - 56,482,000; Full time

Job summary

LBA Hospitality is seeking a Guest Service Supervisor to oversee day-to-day Front Office operations, including personnel, budget performance, and financial controls. The role emphasizes guest satisfaction, staff development, and adherence to brand standards.

Responsibilities include training, coaching, and ensuring high-quality service, while maintaining efficient hotel operations and promoting hotel services to guests.

Qualifications

• Must have one year experience supervising (at least) three associates.
• Two years’ experience in service industry.
• High school diploma or equivalent

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternative same brand-type products.
• Greet and assist guests with inquiries and resolve issues in a timely manner.
• Maintain a professional cohesive team through training, coaching and development.
• Work within budgeted guidelines for maximum revenues and labor models.

Skills

Supervisory skills

Guest inquiries

Team leadership

Communication

PMS knowledge

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality is seeking a Guest Service Supervisor to oversee day-to-day Front Office operations, including personnel, budget performance, and financial controls. The role emphasizes guest satisfaction, staff development, and adherence to brand standards.

Responsibilities include training, coaching, and ensuring high-quality service, while maintaining efficient hotel operations and promoting hotel services to guests.