Guest Services Supervisor: Lead Front Desk & Guest Experience

Dimension Hospitality; New Orleans (LA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Growth opportunities

Positive team environment

Shape guest experience

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support the front desk operations and lead the guest services team. You will help with training, service recovery, shift coverage, and ensuring guests enjoy a smooth arrival to departure.

This role focuses on coaching, professional communication, and resolving guest concerns to uphold brand standards. Flexible to work varied shifts, including holidays and weekends, within a team that values hospitality excellence.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Job description

Dimension Hospitality is seeking a Guest Service Supervisor to support the front desk operations and lead the guest services team. You will help with training, service recovery, shift coverage, and ensuring guests enjoy a smooth arrival to departure.

This role focuses on coaching, professional communication, and resolving guest concerns to uphold brand standards. Flexible to work varied shifts, including holidays and weekends, within a team that values hospitality excellence.