Front Office Leader: Guest Experience & Operations

Marriott-International; Tumon Tank Farm (GU); On-site; USD 45,000 - 60,000; Full time

Job summary

Marriott International is seeking a Front Office Supervisor to lead and develop the Front Office team, ensuring service standards and efficient operations. You will delegate tasks, monitor performance, and maintain strong guest relations across the concierge, guest relations, and front desk areas.

The role requires strong communication, budgeting awareness, and a minimum of two years supervisory experience in hospitality. On-site leadership within a hotel setting is expected.

Qualifications

• High School diploma or equivalent required.
• Minimum two years experience in Front Office/Guest Services.
• Minimum two years supervisory experience required.

Responsibilities

• Supervise Front Office staff and assign duties.
• Ensure front desk and concierge services meet standards.
• Coordinate with other hotel departments for guest satisfaction.
• Manage hiring, training and development of Front Office personnel.
• Oversee budgeting, forecasts and revenue-impacting decisions.

Skills

Staff supervision

Customer service

Budgeting

Communication

Education

High School Diploma

Tools

Hotel PMS

Job description

Marriott International is seeking a Front Office Supervisor to lead and develop the Front Office team, ensuring service standards and efficient operations. You will delegate tasks, monitor performance, and maintain strong guest relations across the concierge, guest relations, and front desk areas.

The role requires strong communication, budgeting awareness, and a minimum of two years supervisory experience in hospitality. On-site leadership within a hotel setting is expected.