Front Office Supervisor — Guest Experience Leader

schultehotelcareers; San Juan (PR); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Plan

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team. You will oversee front desk operations, maintain guest satisfaction, and lead a team of associates to provide exceptional service in a fast-paced hotel environment.

Key duties include staff supervision, training, scheduling, and ensuring accurate guest registrations while upholding company policies and standards.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect.
• Know emergency procedures and assist in emergencies.
• Monitors daily status of rooms, rates, and packages.
• Pre-registers guests according to standards.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.

Skills

Leadership

Communication

Multi-tasking

Team player

Guest service

Education

In-depth knowledge of hotel Front Desk operations

Basic math skills

Effective written & verbal communication

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team. You will oversee front desk operations, maintain guest satisfaction, and lead a team of associates to provide exceptional service in a fast-paced hotel environment.

Key duties include staff supervision, training, scheduling, and ensuring accurate guest registrations while upholding company policies and standards.