Front Office Supervisor

Hyatt; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Hyatt's Dream South Beach is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. You will coach associates, assist with scheduling and payroll, and support senior leadership with basic management tasks.

The role involves supervising guest registration, communicating hotel services and promotions, handling payments, and responding to guest inquiries. A strong leadership presence and superb communication are essential for success.

Qualifications

• Experience and a thorough understanding of Front Office operations.
• Excellent verbal and written communication skills.
• Must have open availability, including weekends.
• Ability to lead and develop a team in a fast-paced hotel environment.

Responsibilities

• Supervise Front Office team and coach associates; assist with scheduling, payroll and interviewing.
• Lead guest registration processes and communicate hotel services and promotions.
• Handle guest inquiries and payments; ensure a smooth guest experience.
• Support senior leadership with basic management duties as needed.

Skills

Leadership

Communication

Guest service

Staff coaching

Tools

Front Office systems

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization- Dream South Beach

The Dream South Beach is looking for a Front Office Supervisor to join the team. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

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Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Must have open availability, including weekends