Front Desk Supervisor | Flexible Schedule & Guest Experience

South Beach Group Hotels; Miami Beach (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

South Beach Group Hotels in Miami Beach is seeking a Front Desk Supervisor to ensure smooth check-ins and check-outs while handling guest requests with courtesy and efficiency. You will supervise Front Desk Agents and assist the Front Desk Manager as required to maintain high hotel standards.

The role emphasizes professional leadership, strong communication, and the ability to manage guest concerns during busy periods. This is a full-time, on-site position with weekends and holidays as needed.

Qualifications

• Minimum 3 years of supervisor experience in a Front Office environment.
• Minimum 2 years hotel supervisory experience.
• Bachelor's degree in hospitality management preferred or equivalent.
• Excellent written and oral communication.
• Flexible schedule; weekends/holidays required.
• Must be able to work independently and exercise good judgment.

Responsibilities

• Ensure prompt check-in and check-out for guests.
• Handle guest requests and queries politely and efficiently.
• Supervise Front Desk Agents and assist Front Desk Manager as needed.
• Participate in daily briefings and maintain professional appearance and demeanor.
• Maintain lobby area neat and ensure safety and confidentiality of guest information.
• Communicate promotions and enhancements effectively to guests and staff.
• Build rapport with VIP guests and coordinate special arrangements during their stay.

Skills

Guest service

Leadership

Communication

Education

Bachelor's degree in hospitality management or equivalent

Job description

South Beach Group Hotels in Miami Beach is seeking a Front Desk Supervisor to ensure smooth check-ins and check-outs while handling guest requests with courtesy and efficiency. You will supervise Front Desk Agents and assist the Front Desk Manager as required to maintain high hotel standards.

The role emphasizes professional leadership, strong communication, and the ability to manage guest concerns during busy periods. This is a full-time, on-site position with weekends and holidays as needed.