Front Office Supervisor | Guest Experience Champion

Schulte Hospitality Group; Surfside (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health Insurance

401k Plan

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Residence Inn Miami Beach Surfside by Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to lead the guest experience at our oceanfront property. You will oversee front desk operations, coach staff, and ensure smooth check-in/check-out while maintaining our service standards.

This role requires strong leadership, exceptional guest service, and the ability to manage room status, VIP arrivals, and emergencies.

Qualifications

• In-depth knowledge of hotel front desk operations.
• Basic math skills.
• Strong written and verbal communication.
• Leadership skills.
• Ability to multi-task and manage time.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; recognize successes.
• Manage emergency procedures and assist Emergency Response Team as needed.
• Monitor daily status of rooms, rates, packages and VIP arrivals.
• Pre-register guests and monitor staff schedules.
• Notify Maintenance of issues and ensure room readiness.
• Act as Manager on Duty and work nights, weekends, and holidays.

Skills

Front desk ops

Leadership

Guest service

Staff training

Teamwork

Emergency procedures

VIP arrivals

Job description

Residence Inn Miami Beach Surfside by Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to lead the guest experience at our oceanfront property. You will oversee front desk operations, coach staff, and ensure smooth check-in/check-out while maintaining our service standards.

This role requires strong leadership, exceptional guest service, and the ability to manage room status, VIP arrivals, and emergencies.