Front Desk Supervisor: Lead Guest Experience & Operations

Aimbridge Hospitality, LLC; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Residence Inn Denver City Center in Denver. You will lead the front desk team, ensuring warm guest interactions from check-in to checkout and handling VIP requests.

The role emphasizes supervision, experience in hospitality operations, and a focus on guest satisfaction. Compensation is $22/hour with full-time benefits in a downtown setting.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with warmth and ensure smooth check-ins/outs; handle reservations and VIP requests.
• Track logs, manage messages and packages, ensure timely detail handling.
• Monitor rates, packages and promotions to boost room revenue while delivering value.
• Lead and train associates, resolve guest concerns while upholding safety and standards.

Skills

Guest experience

Operations management

Revenue & rate strategy

Team leadership

Education

High school diploma

2–3 years hotel experience

Supervisory experience

Valid driver’s license

Certifications (Food Handlers, CPR, First Aid)

Job description

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Residence Inn Denver City Center in Denver. You will lead the front desk team, ensuring warm guest interactions from check-in to checkout and handling VIP requests.

The role emphasizes supervision, experience in hospitality operations, and a focus on guest satisfaction. Compensation is $22/hour with full-time benefits in a downtown setting.