Front Office Supervisor | Guest Experience Leader

Wequassett; Bethesda (MD); In loco; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid Long term Disability

401k Retirement Plan

Descrizione del lavoro

Embassy Suites Georgetown is hiring for a Front Office leadership role in Washington, DC. The position supports the Front Office Manager during shifts, resolves guest concerns, and coordinates with other departments to enhance service quality.

The incumbent will uphold hotel standards, supervise daily operations, and maintain professionalism in all guest interactions. A flexible schedule including weekends and holidays is expected.

Competenze

• Leads by example and supports team in a positive work environment.
• Strong grooming and professional demeanor.
• Genuine passion for hospitality and guest satisfaction.
• Ability to anticipate guest needs and respond thoughtfully.
• Reliable, detail-oriented with accountability.

Mansioni

• Acts as Manager on duty and supports Front Office Manager during shift.
• Resolves guest complaints promptly and effectively.
• Coordinates with other hotel departments to improve communication and guest satisfaction.
• Anticipates guest needs and multitasks to exceed expectations.
• Upholds high standards of cleanliness, sanitation, safety, and conduct.
• Ensures proper communication within the department.
• Performs other duties as required.

Conoscenze

Leadership

Communication

Guest service

Flexibility

Formazione

High school diploma or equivalent

Strumenti

Opera PMS

MS Office

Descrizione del lavoro

Embassy Suites Georgetown is hiring for a Front Office leadership role in Washington, DC. The position supports the Front Office Manager during shifts, resolves guest concerns, and coordinates with other departments to enhance service quality.

The incumbent will uphold hotel standards, supervise daily operations, and maintain professionalism in all guest interactions. A flexible schedule including weekends and holidays is expected.