Front Office Leader: Guest Experience & Ops

BMI Hospitality Management; Lynnwood (WA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Employee discounts

Paid sick leave

Vacation

Holidays

Free parking

Job summary

Embassy Suites by Hilton Seattle North Lynnwood is seeking a Front Office Manager to lead our front desk team and ensure exceptional guest service.

Responsibilities include scheduling staff, training, performance reviews, handling guest concerns, and coordinating with the GM on property operations to maintain safety and standards. Applicants should have 2+ years in front desk operations and prior supervisory experience.

Qualifications

• 2+ years of work experience in hotel front desk operations.
• Previous customer service experience required.
• Previous supervisory or management experience preferred.

Responsibilities

• Schedules staff based on business demand and ensures front desk coverage.
• Observes performance to ensure adherence to policies and procedures.
• Provides training to front desk staff, including safety training.

Skills

Front desk operations

Customer service

Supervisory/management

Job description

Embassy Suites by Hilton Seattle North Lynnwood is seeking a Front Office Manager to lead our front desk team and ensure exceptional guest service.

Responsibilities include scheduling staff, training, performance reviews, handling guest concerns, and coordinating with the GM on property operations to maintain safety and standards. Applicants should have 2+ years in front desk operations and prior supervisory experience.