Front Desk Supervisor: Guest Experience Leader

Superhost Hospitality; Schaumburg (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) plan

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development program

Culture Committee

Job summary

Superhost Hospitality is seeking a Front Desk Supervisor (PM) at Embassy Suites to lead the front desk team and ensure exceptional guest experiences. The role involves coordinating check-in/check-out, addressing guest inquiries, and maintaining high service standards within a dynamic hotel environment.

You will work closely with the Front Office Manager and front desk staff, managing shifts and contributing to policy development to optimize operations.

Qualifications

• Experience in hospitality management—This is required. At least 2 years hotel experience.
• Proven leadership skills to lead and motivate a team.
• Guest-focused mindset with a commitment to excellent customer service.
• Strong problem-solving and sound decision-making abilities.

Responsibilities

• Overseeing the daily operations of the front desk, ensuring efficient check-in/check-out processes.
• Leading and motivating the front desk team to deliver outstanding customer service.
• Handling guest inquiries, resolving issues promptly, and ensuring guest satisfaction.
• Collaborating with other departments to optimize overall hotel operations.
• Contributing to the development and implementation of front desk policies and procedures.

Skills

Leadership

Hospitality management

Guest service

Problem solving

Job description

Superhost Hospitality is seeking a Front Desk Supervisor (PM) at Embassy Suites to lead the front desk team and ensure exceptional guest experiences. The role involves coordinating check-in/check-out, addressing guest inquiries, and maintaining high service standards within a dynamic hotel environment.

You will work closely with the Front Office Manager and front desk staff, managing shifts and contributing to policy development to optimize operations.