Front Office Supervisor | Guest Experience Leader

Wequassett; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Vacation pay

Sick pay

Holiday pay

Life Insurance

AD&D Insurance

Short Term Disability

Long Term Disability

401k

Job summary

EOS Hospitality is seeking a Front Office professional for Embassy Suites Georgetown in Washington, DC. The role focuses on leading shifts as Manager on duty, coordinating with departments, and ensuring guest satisfaction through proactive service and effective communication.

The position requires a strong hospitality mindset, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Weekend and holiday availability is expected.

Qualifications

• Collaborative team player with a positive attitude.
• Strong leadership and problem-solving abilities.
• Excellent verbal and written communication with guests and staff.

Responsibilities

• Acts as Manager on duty and supports Front Office Manager during shifts.
• Resolves guest complaints promptly and professionally.
• Coordinates with hotel departments to enhance guest satisfaction.

Skills

Leadership

Guest service

Communication skills

Flexibility

Education

High School diploma or equivalent

Tools

Opera PMS

Job description

EOS Hospitality is seeking a Front Office professional for Embassy Suites Georgetown in Washington, DC. The role focuses on leading shifts as Manager on duty, coordinating with departments, and ensuring guest satisfaction through proactive service and effective communication.

The position requires a strong hospitality mindset, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Weekend and holiday availability is expected.