Front Office Manager: Guest Experience Leader

Accor; Washington (District of Columbia); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Insurance

401K

Employee discount

Job summary

Fairmont Hotels & Resorts in Washington, DC, Georgetown, seeks an Assistant Front Office Manager to support Reception/Front Office, Royal Service, Fairmont Gold, and Guest Services. You will assist the Front Office Manager in daily operations, ensuring a seamless guest experience with a focus on service excellence.

You will lead by example, promote the hotel vision, and ensure policies are followed while balancing operating needs with team development and guest satisfaction.

Qualifications

• Experience delivering high-level guest service in luxury hospitality.
• Strong leadership and interpersonal skills for front office teams.
• Familiarity with Front Office procedures and hotel systems.

Responsibilities

• Lead by example to maintain a positive team culture and guest focus.
• Promote the hotel vision and ensure Front Office policies are followed.
• Direct Front Office supervisors and colleagues in daily tasks.
• Balance operational needs with colleague well-being and guest satisfaction.
• Ensure loyalty and VIP procedures are consistently met for guests.
• Review reports, payroll, and scheduling to optimize performance.

Skills

Guest service

Leadership

Communication

Team management

Education

Hospitality Management degree or diploma (asset)

Tools

Micros-Fidelio PMS

Job description

Fairmont Hotels & Resorts in Washington, DC, Georgetown, seeks an Assistant Front Office Manager to support Reception/Front Office, Royal Service, Fairmont Gold, and Guest Services. You will assist the Front Office Manager in daily operations, ensuring a seamless guest experience with a focus on service excellence.

You will lead by example, promote the hotel vision, and ensure policies are followed while balancing operating needs with team development and guest satisfaction.