Front Office Supervisor - FT

EOS Hospitality; Bethesda (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid Long term Disability

401k Retirement Plan

Job summary

Embassy Suites Georgetown is hiring for a Front Office leadership role in Washington, DC. The position supports the Front Office Manager during shifts, resolves guest concerns, and coordinates with other departments to enhance service quality.

The incumbent will uphold hotel standards, supervise daily operations, and maintain professionalism in all guest interactions. A flexible schedule including weekends and holidays is expected.

Qualifications

• Leads by example and supports team in a positive work environment.
• Strong grooming and professional demeanor.
• Genuine passion for hospitality and guest satisfaction.
• Ability to anticipate guest needs and respond thoughtfully.
• Reliable, detail-oriented with accountability.

Responsibilities

• Acts as Manager on duty and supports Front Office Manager during shift.
• Resolves guest complaints promptly and effectively.
• Coordinates with other hotel departments to improve communication and guest satisfaction.
• Anticipates guest needs and multitasks to exceed expectations.
• Upholds high standards of cleanliness, sanitation, safety, and conduct.
• Ensures proper communication within the department.
• Performs other duties as required.

Skills

Leadership

Communication

Guest service

Flexibility

Education

High school diploma or equivalent

Tools

Opera PMS

MS Office

Job description

Embassy Suites Georgetown
1250 22nd St NW
Washington, DC 20037, USA

• Travel Required : No
• Pay or shift range: $22 USD to $24 USD

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• FRONT OFFICE
• Full-Time
• Requisition #: FRONT009554

Description

Join Our Team!

The pay range for this position is $22.00 to $24.00/hr depending on experience.

Position Responsibilities (including but not limited to):

• Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests’ needs, change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Ensures proper communication within the department
• Other job duties as required

Position Requirements:

• A collaborative team player who leads by example and contributes to a positive and supportive work environment
• Professional appearance and demeanor, consistently reflecting the hotel's standards for grooming and dress
• A positive, professional attitude and a genuine passion for hospitality and guest satisfaction
• Ability to anticipate guest needs, respond thoughtfully to requests, and create opportunities to delight our guests
• Dependable, self-motivated, and detail-oriented, with a strong sense of accountability and follow-through
• Strong leadership, decision-making, and problem-solving skills
• Ability to work a flexible schedule, including weekends and holidays as needed
• Commitment to completing all duties and responsibilities in a timely and efficient manner while following hotel policies and procedures
• Proficiency with computers and general office applications, including word processing, spreadsheets, and databases. Opera experience is plus
• Strong verbal and written communication skills, with the ability to interact professionally and effectively with guests, team members, and management
• Reliable transportation and consistent attendance
• High school diploma or equivalent required

Due to the cyclical nature of the hospitality business, employees may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Health Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan

EOS Hospitality is an Equal Opportunity Employer.

Travel Required

No.

Qualifications

Behaviors

Preferred

Dedicated : Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.