Front Office Supervisor: Guest Experience Leader

Westmont Hospitality Group; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Westmont Hospitality Group is seeking an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations, guest services, and staff supervision. The role emphasizes training, staff development, and collaboration with housekeeping and other departments to deliver exceptional experiences.

The position focuses on maintaining high service standards, resolving guest issues promptly, and driving guest satisfaction to foster repeat business and ensure the property's

Qualifications

• Minimum 2 years experience in front office operations within the hospitality industry.
• Proven experience in a supervisory or assistant managerial role in a hotel or similar environment.
• Strong knowledge of front office software and property management systems (PMS).
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in managing daily front office operations including guest check-in and check-out processes.
• Supervise and support front desk staff, ensuring adherence to company policies and service standards.
• Handle guest inquiries, complaints, and special requests promptly and professionally to ensure guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Assist in staff scheduling, training, and performance evaluations to maintain a motivated and efficient team.
• Monitor front office financial transactions, including billing and cash handling, ensuring accuracy and compliance.
• Contribute to the development and implementation of front office procedures and service improvement initiatives.

Skills

Front office experience

Leadership

PMS knowledge

Communication

Education

High school diploma or equivalent; associate or bachelor’s degree in hospitality management or related field preferred

Bachelor’s degree in hospitality management, business administration, or related field

Tools

Property management systems (PMS)

Job description

Westmont Hospitality Group is seeking an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations, guest services, and staff supervision. The role emphasizes training, staff development, and collaboration with housekeeping and other departments to deliver exceptional experiences.

The position focuses on maintaining high service standards, resolving guest issues promptly, and driving guest satisfaction to foster repeat business and ensure the property's