Front Office Operations Manager

Renaissance Hotels; Atlanta (GA); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Renaissance Hotels in Atlanta is seeking a Front Office Manager to oversee front office operations, supervise staff, and ensure efficient check-in/check-out processes. You will work with management to maximize guest satisfaction and support the property's financial performance.

The role requires leadership in Bell/Door Staff, Switchboard, and Guest Services. A strong background in guest services and front desk operations is essential for success in this position.

Qualifications

• Requires a high school diploma or GED plus 2 years of experience in guest services, front desk, or related area.
• Or an associate degree (2-year) in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Responsibilities

• Manages day-to-day Front Office operations to meet customers' expectations and financial objectives.
• Sets goals, plans, and priorities; communicates expectations and recognizes performance.
• Handles guest complaints, resolves conflicts, and negotiates solutions to ensure satisfaction.
• Supervises Front Office staff, ensuring adequate coverage and service quality.
• Maintains open communication with staff about company goals and performance expectations.
• Ensures adherence to policies and procedures and contributes to overall property financial goals.

Skills

Guest services experience

Front desk operations

Customer service

Staff supervision

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Renaissance Hotels in Atlanta is seeking a Front Office Manager to oversee front office operations, supervise staff, and ensure efficient check-in/check-out processes. You will work with management to maximize guest satisfaction and support the property's financial performance.

The role requires leadership in Bell/Door Staff, Switchboard, and Guest Services. A strong background in guest services and front desk operations is essential for success in this position.