Front Office Supervisor: Guest Experience Leader

Sage Hospitality Group; Alexandria (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sage Hospitality Group in Alexandria, VA is seeking a Front Desk Supervisor to lead daily front office operations, ensure efficient check-in/check-out, and uphold service standards for arriving and departing guests.

You will supervise Guest Services staff, manage cash handling procedures, coordinate with valet and transportation teams, and drive guest satisfaction through accurate information and courteous service.

Qualifications

• Minimum two years experience as a front desk supervisor or four years front office experience in hotel operations.
• Must be fluent in English; strong verbal and written communication.
• Knowledge of front office procedures and guest services.
• Experience with cash handling and POS systems.

Responsibilities

• Greet and check-in guests using manual and computerized methods.
• Assist with check-out and ensure accurate guest charges.
• Supervise front desk staff and maintain cash handling accuracy.
• Coordinate guest services, reservations, and inquiries.
• Maintain guest relations and respond to concerns professionally.

Skills

Customer service

Cash handling

Supervisory experience

English fluency

Organizational skills

Education

High School diploma or equivalent

Tools

Fosse

POS system

Job description

Sage Hospitality Group in Alexandria, VA is seeking a Front Desk Supervisor to lead daily front office operations, ensure efficient check-in/check-out, and uphold service standards for arriving and departing guests.

You will supervise Guest Services staff, manage cash handling procedures, coordinate with valet and transportation teams, and drive guest satisfaction through accurate information and courteous service.