Front Office Supervisor: Guest Experience Lead

B.F. Saul Company Hospitality Group; Tysons (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

B.F. Saul Company Hospitality Group in Tysons, Virginia, is hiring a Front Office Supervisor. This role involves anticipating guest needs, managing check-ins/outs, and maintaining high service standards. Candidates should have a high school diploma or GED and at least one year of guest service experience, preferably in hospitality. Responsibilities include providing exceptional service, maximizing revenue through up-selling, and ensuring safety and cleanliness in compliance with regulations. Join a team dedicated to excellence in hospitality.

Qualifications

• 1+ years of prior guest service experience, preferably in a hospitality setting.
• Ability to perform job duties in a fast-paced environment.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Processes check-ins and check-outs, creates reservations, and assists guests with requests.
• Monitors room availability and maximizes revenue by up-selling rooms and amenities.
• Maintains a clean and safe work area in compliance with regulations.

Skills

Excellent verbal communication skills

Customer focused

Attention to detail

Ability to lift, push and pull up to 75 pounds

Education

High school diploma or GED

Job description

B.F. Saul Company Hospitality Group in Tysons, Virginia, is hiring a Front Office Supervisor. This role involves anticipating guest needs, managing check-ins/outs, and maintaining high service standards. Candidates should have a high school diploma or GED and at least one year of guest service experience, preferably in hospitality. Responsibilities include providing exceptional service, maximizing revenue through up-selling, and ensuring safety and cleanliness in compliance with regulations. Join a team dedicated to excellence in hospitality.