Front Office Supervisor: Guest Experience Lead

Ensemble; Menlo Park (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ensemble is seeking an energetic Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. You will oversee daily operations, manage guest relations, and coordinate with departments to deliver seamless hospitality services.

A strong background in hospitality management, multilingual communication, and proficiency with property management systems will empower you to excel in this role. Join us to set a welcoming tone and drive customer satisfaction.

Qualifications

• Experience supervising front desk in hospitality.
• Strong customer service and communication skills.
• Proficiency with property management systems, preferably OPERA.

Responsibilities

• Supervise front desk operations including check-in/check-out and reservations.
• Lead and motivate front desk staff to deliver outstanding service.
• Use OPERA or similar PMS to manage bookings and accounting.
• Address guest concerns promptly with problem-solving approaches.
• Perform night audits to reconcile daily transactions.
• Enforce hotel safety procedures and emergency protocols.
• Communicate clearly by phone and in person to handle multiple requests.
• Coordinate with housekeeping and maintenance to ensure room quality.
• Maintain records of guest interactions, reservations, and incidents.
• Perform other duties as assigned by management.

Skills

Multilingual communication

Leadership

Guest services

Customer service

Tools

OPERA PMS

Job description

Ensemble is seeking an energetic Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. You will oversee daily operations, manage guest relations, and coordinate with departments to deliver seamless hospitality services.

A strong background in hospitality management, multilingual communication, and proficiency with property management systems will empower you to excel in this role. Join us to set a welcoming tone and drive customer satisfaction.