Front Office Supervisor: Guest Experience Leader

Sage Hospitality; Alabama; On-site; USD 36,000 - 48,000; Full time

Job summary

Sage Hospitality in the United States seeks a Front Desk Supervisor to oversee daily guest services operations, ensure accurate check-in/out, and promote exceptional hospitality. You will coach the front desk team, handle cash and billing, and coordinate with valet, transportation, and hotel operations to maximize guest satisfaction.

The role requires 2+ years as a front desk supervisor or 4+ years front office experience, high school diploma, and fluency in English.

Qualifications

• High School diploma or equivalent.
• Minimum two years as a front desk supervisor or four years front office experience in hotel work.
• Must be fluent in oral and written English.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Handle check-out and ensure accurate billing.
• Promote guest services and resolve inquiries using up-selling techniques.
• Operate PBX and manage wake-up calls for guests.
• Supervise front desk staff and coordinate with valet and airport transport services.
• Maintain cash handling and bank responsibilities.
• Ensure guest satisfaction through timely and courteous service.

Skills

Guest services

Cash handling

English fluency

Organizational skills

Communication

Education

High School diploma or equivalent

Tools

Fosse front desk software

POS software

Job description

Sage Hospitality in the United States seeks a Front Desk Supervisor to oversee daily guest services operations, ensure accurate check-in/out, and promote exceptional hospitality. You will coach the front desk team, handle cash and billing, and coordinate with valet, transportation, and hotel operations to maximize guest satisfaction.

The role requires 2+ years as a front desk supervisor or 4+ years front office experience, high school diploma, and fluency in English.