Front Desk Supervisor: Guest Experience Leader

Mehr Consultancy; Mankato (MN); On-site; USD 20,664 - 24,796; Full time

Job summary

Mehr Consultancy is seeking a Front Desk Supervisor to lead the hotel front desk team, greet guests, handle inquiries, and uphold a professional lobby.

The ideal candidate will oversee shifts, ensure accurate check-ins and check-outs, and coordinate with housekeeping to maintain room readiness; strong communication is essential.

This role requires at least two years in hospitality, supervisory experience, and proficiency with Windows and standard office software.

Qualifications

• Minimum 2 years in hospitality and front desk roles.
• At least 1 year in a supervisory capacity.
• Proficiency with Windows OS and standard office software.
• Strong verbal and written communication skills.
• Ability to manage time effectively in busy environments.

Responsibilities

• Lead front desk staff and manage shift schedules.
• Process guest check-ins, confirm reservations, and issue room keys.
• Handle guest inquiries and resolve complaints professionally.
• Maintain lobby cleanliness and a welcoming environment.
• Manage cash drawer and daily financial transactions.
• Generate daily arrivals/departures and occupancy reports.
• Coordinate with Housekeeping to ensure room readiness.
• Perform administrative duties and maintain records.
• Ensure all bookings, calls, and emails are processed efficiently.
• Provide directions and information about the property and local area.

Skills

Front desk supervision

Hospitality experience

Customer service

Education

High school diploma

Job description

Mehr Consultancy is seeking a Front Desk Supervisor to lead the hotel front desk team, greet guests, handle inquiries, and uphold a professional lobby.

The ideal candidate will oversee shifts, ensure accurate check-ins and check-outs, and coordinate with housekeeping to maintain room readiness; strong communication is essential.

This role requires at least two years in hospitality, supervisory experience, and proficiency with Windows and standard office software.