Front Office Supervisor — Elevate Guest Experience & Benefits

Hyatt Hotels Corporation; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hotel travel discounts

Medical, dental & vision insurance (FT

Retirement savings plan

Training and professional development

Tuition reimbursement

Employee meals

Job summary

Hyatt Hotels Corporation, Royal Palms Resort and Spa in Phoenix, AZ, is seeking a Front Office Supervisor for a full-time, hourly position. The role supports senior leadership by managing basic front office tasks, coaching staff, and ensuring guest satisfaction.

The resort emphasizes hospitality excellence and guest experience under Hyatt’s global standards. The role requires strong communication, leadership abilities, and weekend availability, with opportunities for growth and industry-leading

Qualifications

• Refined verbal and written communication skills and ability to learn various computer systems.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Weekend availability a must.

Responsibilities

• Supervises front desk associates by coaching, directing, and training as needed.
• Leads guest registration, communicates hotel services and promotions, and may schedule or interview staff.
• Handles guest issues and de-escalates guest/employee concerns to maintain guest satisfaction.

Skills

Verbal and written communication

Guest service

Team leadership

Weekend availability

Tools

Front Office software

Job description

Hyatt Hotels Corporation, Royal Palms Resort and Spa in Phoenix, AZ, is seeking a Front Office Supervisor for a full-time, hourly position. The role supports senior leadership by managing basic front office tasks, coaching staff, and ensuring guest satisfaction.

The resort emphasizes hospitality excellence and guest experience under Hyatt’s global standards. The role requires strong communication, leadership abilities, and weekend availability, with opportunities for growth and industry-leading