Front Office Supervisor — Guest Experience Leader

Highgate; Paradise Valley (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) Retirement Plan with employer匹配

Job summary

Highgate Hotels in Paradise Valley seeks a Front Office Supervisor to deliver attentive service at check-in, stay, and checkout while maximizing occupancy and revenue. You will oversee frontline operations, assist guests, and coordinate with teams to ensure seamless guest experiences.

The role requires strong customer service, communication, and multitasking skills, with flexibility for varied shifts. Comprehensive benefits and a collaborative hotel environment are offered.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.

Responsibilities

• Greet guests on check-in/out in line with standards.
• Operate PBX and ensure hotel standards are met.
• Assist guests with information on services, hours, and local attractions.
• Balance shift paperwork and maintain security of guest information.
• Maintain familiarity with room rates, packages, and promotions.

Skills

Customer service

Communication

Multitasking

Flexibility

Education

High School diploma

College coursework in related field

Tools

PBX console

Front Desk software

Job description

Highgate Hotels in Paradise Valley seeks a Front Office Supervisor to deliver attentive service at check-in, stay, and checkout while maximizing occupancy and revenue. You will oversee frontline operations, assist guests, and coordinate with teams to ensure seamless guest experiences.

The role requires strong customer service, communication, and multitasking skills, with flexibility for varied shifts. Comprehensive benefits and a collaborative hotel environment are offered.