Front Office Supervisor | Lead Guest Experience & Team

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hotel travel discounts

Health, dental and vision insurance

Retirement savings plan

Tuition/Wellness reimbursement

Free employee meals

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor for Royal Palms Resort and Spa in Phoenix, AZ. This hourly, full-time role supports senior leadership, coaches staff, and coordinates guest registrations, ensuring top-notch guest experiences.

The position requires strong communication, Front Office knowledge, and weekend availability, with travel opportunities within the Hyatt portfolio. As part of a luxury hotel, you will contribute to a high-standard service culture.

Qualifications

• Refined verbal and written communication skills and ability to learn various computer systems.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Weekend availability a must.

Responsibilities

• Lead guest registration and communicate hotel services and promotions.
• Coach and supervise associates, including training, scheduling and interviewing as needed.
• Handle guest issues with de-escalation and uphold guest experience standards.

Skills

Verbal communication

Written communication

Front Office experience

Weekend availability

Job description

Hyatt Hotels Corporation is seeking a Front Office Supervisor for Royal Palms Resort and Spa in Phoenix, AZ. This hourly, full-time role supports senior leadership, coaches staff, and coordinates guest registrations, ensuring top-notch guest experiences.

The position requires strong communication, Front Office knowledge, and weekend availability, with travel opportunities within the Hyatt portfolio. As part of a luxury hotel, you will contribute to a high-standard service culture.