Guest Experience Supervisor - Front Desk

AC Element Phoenix City North; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Azul Hospitality in Phoenix seeks a Front Desk Supervisor to assist in daily operations of the Front Desk and Guest Service areas, ensuring hotel standards and maximum guest satisfaction. You will oversee guest registrations, check-outs, and telephone service, and help manage staffing levels.

Responsibilities include directing and training front desk staff, assisting in hiring, supporting up-sell programs, and monitoring guest satisfaction to drive service excellence across the hotel.

Qualifications

• Prior Front Desk experience required.
• One to three years in a supervisory role preferred.
• Knowledge of loyalty programs and hospitality industry systems preferred.
• Must speak, read, write, and understand the primary language used in the workplace.
• Ability to manage cash handling and maintain accuracy in transactions.

Responsibilities

• Assist the Front Office Manager in daily operations of front desk and guest services.
• Ensure efficient guest registration, check-out and telephone service.
• Oversee procedures, ensure courteous and professional guest handling.
• Direct and train Front Office staff; participate in hiring and performance reviews.
• Support up-sell programs and revenue enhancement.
• Monitor guest satisfaction and relay feedback to relevant teams.
• Maintain staffing levels and communicate shifts and duties to staff.

Skills

Leadership

Customer relations

Communication

PMS

PBX

POS

MS Office

Problem solving

Education

High school or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

Windows OS

MS Office

Job description

Azul Hospitality in Phoenix seeks a Front Desk Supervisor to assist in daily operations of the Front Desk and Guest Service areas, ensuring hotel standards and maximum guest satisfaction. You will oversee guest registrations, check-outs, and telephone service, and help manage staffing levels.

Responsibilities include directing and training front desk staff, assisting in hiring, supporting up-sell programs, and monitoring guest satisfaction to drive service excellence across the hotel.