Front Office Supervisor - Elevate Guest Experience

The LINE Hotel Group; Washington (District of Columbia); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Job summary

The LINE DC seeks an Assistant Front Office Manager who resides in Washington DC Ward 1, with a Ward 1 Resident Bonus of $300. The role demands an entrepreneurial spirit, autonomy, and the ability to juggle multiple tasks across departments to deliver a standout guest experience.

We value speed, teamwork, and clear communication. The ideal candidate will guide front office operations, mentor staff, and uphold brand standards while contributing to a lively, culturally connected hotel environment.

Qualifications

• High School diploma or GED required.
• Three (3) years related hospitality or service experience preferred.
• Strong communication skills.
• Collaborative spirit and ethical conduct.
• Proficient with Microsoft Office and Opera PMS.
• Detail-oriented and able to multi-task.

Responsibilities

• Greet guests warmly and maintain a professional demeanor
• Maintain high standards of personal appearance and grooming
• Establish and maintain good communications with other departments
• Supervises daily front office functions to ensure courteous service
• Resolve guest complaints in a satisfactory manner
• Coordinate daily group arrivals/departures and special requests
• Assist in scheduling front office staff to forecasted levels
• Support recruitment, onboarding and training within the department

Skills

Strong communication skills

Collaborative spirit

Ethical Conduct

Positive attitude

Eye for detail

Problem solving/multi-tasking

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

The LINE DC seeks an Assistant Front Office Manager who resides in Washington DC Ward 1, with a Ward 1 Resident Bonus of $300. The role demands an entrepreneurial spirit, autonomy, and the ability to juggle multiple tasks across departments to deliver a standout guest experience.

We value speed, teamwork, and clear communication. The ideal candidate will guide front office operations, mentor staff, and uphold brand standards while contributing to a lively, culturally connected hotel environment.