Front Office Lead: Guest Experience & Operations

line-saguaro-careers; Washington (District of Columbia); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Ward 1 Resident Bonus $300

Job summary

The LINE DC is seeking an Assistant Front Office Manager to lead guest services and front desk operations in Adams Morgan. You will be an active communicator, coach peers, and ensure a seamless guest experience.

This role offers a Ward 1 residency bonus of $300 and requires autonomy to handle multiple tasks in a fast-paced environment while maintaining the highest standards of service. Join us to shape the guest journey, collaborate with multiple departments, and contribute to a vibrant,

Qualifications

• High School diploma or general education degree (GED).
• Three (3) years related experience in hospitality or service industry preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical Conduct.
• Computer Proficiency: Microsoft Office, Opera PMS.
• Positive Attitude.
• Eye for Detail.
• Problem solving abilities/ability to multi-task.

Responsibilities

• Greet every guest with a smile and maintain eye contact.
• Maintain a professional demeanor at all times.
• Supervises daily front office functions to ensure courteous and professional guest service levels.
• Resolve guest complaints in a satisfactory manner.
• Coordinate daily group arrival/departure preparation, room assignments and guest amenity programs.
• Assist in scheduling front office staff according to forecasted business levels.

Skills

Strong communication

Collaborative spirit

Ethical conduct

Multi-tasking

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

The LINE DC is seeking an Assistant Front Office Manager to lead guest services and front desk operations in Adams Morgan. You will be an active communicator, coach peers, and ensure a seamless guest experience.

This role offers a Ward 1 residency bonus of $300 and requires autonomy to handle multiple tasks in a fast-paced environment while maintaining the highest standards of service. Join us to shape the guest journey, collaborate with multiple departments, and contribute to a vibrant,