Front Office Supervisor: Elevate Guest Experience & Operations

Donohoe Hospitality Services; Washington (District of Columbia); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Hotel room discounts

Job summary

Holiday Inn Washington Capitol - National Mall is seeking an Assistant Front Office Manager to support the Front Office Manager in daily hotel operations in Washington, DC. You will oversee guest services, manage front desk staff, and ensure smooth check-in and check-out processes with a focus on exceptional service.

Ideal candidates will have solid Front Office experience including Front Desk, Night Audit, Reservations and Concierge, with excellent communication and strong customer service

Qualifications

• Solid experience in Front Office including Front Desk, Night Audit, Reservations, and Concierge.
• Strong written and verbal communication skills.
• Excellent customer service orientation and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee front office operations and guest services.
• Manage front desk staff and reservations.
• Handle guest inquiries and resolve complaints.
• Train and coach staff; ensure adherence to policies.
• Coordinate with housekeeping, engineering, catering, and sales.

Skills

Front Office

Communication skills

Customer service

Interpersonal skills

Training staff

Job description

Holiday Inn Washington Capitol - National Mall is seeking an Assistant Front Office Manager to support the Front Office Manager in daily hotel operations in Washington, DC. You will oversee guest services, manage front desk staff, and ensure smooth check-in and check-out processes with a focus on exceptional service.

Ideal candidates will have solid Front Office experience including Front Desk, Night Audit, Reservations and Concierge, with excellent communication and strong customer service