Assistant Front Office Leader: Elevate Guest Experience

crestline-external; Washington (District of Columbia); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Marriott Travel Discounts

Educational Assistance Programs

Complimentary Parking

Volunteer Opportunities

401(k) Savings Plan

Medical, Dental, and Vision options

Paid Time Off (PTO)

Job summary

Courtyard/Residence Inn Washington, DC Convention Center is seeking an energetic Assistant Front Office Manager to help lead our Front Office team in a fast‑paced, guest‑centered hotel. You will oversee front desk operations, mentor staff, and ensure outstanding guest experiences and smooth daily operations.

The ideal candidate has a Bachelor’s Degree (or 3 years’ work equivalent), strong Microsoft Office skills, familiarity with hotel information systems, and proven experience in front office

Qualifications

• Bachelor’s Degree or 3 years’ work equivalent.
• Computer skills required; familiarity with Microsoft Office; experience with hotel information systems.
• Proficient in Microsoft Word and Excel.
• Experienced in hotel Front Office operations.
• Highly organized, detail‑oriented, adaptable, and able to thrive in a fast‑paced environment.
• Skilled at problem‑solving and conflict resolution.
• Effective communicator with strong interpersonal skills.
• Committed to delivering exceptional service and operational excellence.

Responsibilities

• Train front office staff to standards and operational procedures.
• Investigate and resolve complaints regarding service or accommodations.
• Monitor budgets, payroll, and financial transactions.
• Establish standards for personnel performance and customer service.
• Lead daily walk-throughs and address deficiencies in front office areas.
• Provide leadership and mentoring to Front Office staff.
• Maintain knowledge of hotel features, services, rates, and promotions.
• Support in performance appraisals and guest relations activities.

Skills

Leadership

Customer service

Communication

Operations management

Staff training

Microsoft Word

Microsoft Excel

Front Office experience

Budgeting

Education

Bachelor’s Degree or 3 years equivalent

Tools

Microsoft Office

Hotel PMS

Job description

Courtyard/Residence Inn Washington, DC Convention Center is seeking an energetic Assistant Front Office Manager to help lead our Front Office team in a fast‑paced, guest‑centered hotel. You will oversee front desk operations, mentor staff, and ensure outstanding guest experiences and smooth daily operations.

The ideal candidate has a Bachelor’s Degree (or 3 years’ work equivalent), strong Microsoft Office skills, familiarity with hotel information systems, and proven experience in front office