Assistant Front Office Manager: Guest Experience Leader

Riggs Washington DC; Washington (District of Columbia); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6 complimentary nights a year at Lore

Lore Group Employee & Immediate Family

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends/

50% discount at Lore Group restaurants

401K with 5% Match

Training and Development Programs

Complimentary Employee Meals

Job summary

Lore Group seeks an Assistant Front Office Manager in Washington DC to coordinate with the Front Office Manager and lead Guest Service Agents, Bell Staff and Valet. Welcome guests, supervise the reception, ensure shift readiness, and manage daily financial reports and reservations.

This role requires at least 2 years of hotel front desk experience, strong leadership, and excellent verbal and written communication. A flexible schedule and poise under pressure are essential.

Qualifications

• A minimum of 2 years hotel front desk experience.
• Leadership/managerial experience is preferred.
• Ability to lead a team.
• Excellent communication skills; both verbal and written.
• Possess poise, elegance and a calm demeanor in all situations.
• Exceptional organizational skills.
• Flexible schedule is required to meet the needs of the business.

Responsibilities

• Welcome guests in a warm, personable, sincere, and friendly manner.
• Provide guest with information they inquire about (i.e. hotel information, nearest spa, etc.).
• Supervise the efficient operations of reception including check in/out procedures.
• Communicate any relevant information to the Front Office Director and the Concierge.
• Ensure Front Office teams are fully prepared to work for the shift.
• Oversee front desk operations, ensuring efficiency and service quality and accuracy of check-lists.
• Monitor and approve timecards of hourly employees.
• Assist in recruitment, training, and performance evaluations of front desk staff.
• Manage daily financial reports, reservations handling and room revenue tracking.
• Handle guest complaints that require managerial intervention.
• Work on improving efficiency through system enhancements and procedural updates.
• Manage reservations and make sure all payments are collected in timely manner (no-shows, cancellations, VCCs).
• Attend weekly Operations meetings.
• Support the Front Office Manager in strategic initiatives and departmental improvements.
• Drive the team in guest engagement to ensure the review activity (Tripadvisor, revinate)

Skills

Leadership

Guest service

Communication

Team leadership

Front desk experience

Job description

Lore Group seeks an Assistant Front Office Manager in Washington DC to coordinate with the Front Office Manager and lead Guest Service Agents, Bell Staff and Valet. Welcome guests, supervise the reception, ensure shift readiness, and manage daily financial reports and reservations.

This role requires at least 2 years of hotel front desk experience, strong leadership, and excellent verbal and written communication. A flexible schedule and poise under pressure are essential.