Front Desk & Customer Experience Specialist

Amplifon; Downingtown (Chester County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Pay: $15-$19/hour

Schedule: Mon-Fri, 9am-5pm

Continuous training & development

Brand recognition

Health Insurance - Medical

Paid Holidays & Paid Time Off

Job summary

Miracle-Ear in Downingtown, PA is seeking a Front Desk Associate to be the first point of contact for customers, delivering friendly, high-quality service both in person and by phone.

You will handle scheduling, payments, records, and customer inquiries, support hearing care professionals, assist with promotions, and contribute to a positive patient experience at Miracle-Ear, Amplifon’s retail network leader. The role includes ongoing training and a supportive team environment.

Qualifications

• Administrative, front office, or patient care coordinator background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and quality phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented, with an outgoing, positive demeanor.
• Computer literacy, ability to accurately document and file records.

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Skills

Administrative background

Customer service

Inbound/outbound calling

Appointment scheduling

Sales-minded

Detail oriented

Computer literacy

Job description

Miracle-Ear in Downingtown, PA is seeking a Front Desk Associate to be the first point of contact for customers, delivering friendly, high-quality service both in person and by phone.

You will handle scheduling, payments, records, and customer inquiries, support hearing care professionals, assist with promotions, and contribute to a positive patient experience at Miracle-Ear, Amplifon’s retail network leader. The role includes ongoing training and a supportive team environment.