Front Office Specialist - Medical Clinic

The US Oncology Network; Peoria (IL); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) retirement plan

Disability insurance

HSA & FSA

Paid time off

Employee Assistance Program

Wellness programs

Résumé du poste

Illinois CancerCare in Peoria is seeking a friendly Front Office Receptionist to welcome patients and guests, assist with check-in and registration, and verify demographic and insurance information. You will play a key role in maintaining accurate records, collecting co-pays, and guiding patients through the registration and financial forms at the front desk.

The role requires strong customer service, multitasking, and basic familiarity with medical office workflows.

Qualifications

• High school diploma or GED is required.
• Experience in a medical office setting preferred.
• Strong customer service and communication skills.
• Ability to multitask and remain calm in a fast-paced environment.

Responsabilités

• Greet and receive all who enter the main Peoria campus including patients, family members, guests, and general public.
• Check-in all patients and verify demographic information and notify Patient Registrars of any insurance changes before sending them to the next department.
• Collect co-pays or document reason for no collection in the billing system and collect ABN payments as instructed.
• Communicate with clinical departments concerning patient concerns/needs prior to sending to next department.
• Complete New Patient registration process for Peoria and clinic patients including paperwork, insurance copies, ID, and patient photo for the chart; update EMR & billing systems.
• Explain and obtain signatures on Patient Financial Agreement, HIPAA, E-Prescribing Consent, and Release of Medical Information forms.
• Identify indigent/potential reimbursement problems and direct information; provide Financial Hardship information.
• Follow up with clinic staff and patients to ensure data completeness.
• Assist with basic billing questions, walk-in patients, and year-end insurance rush.
• Maintain Lobby area in a neat and orderly manner.
• Assist with duties of all positions in the Patient Registration Team.
• Other duties as requested or assigned.

Connaissances

Customer service

Communication skills

Multitasking

Medical office experience

High school diploma

Formation

High school diploma or GED

Description du poste

Illinois CancerCare in Peoria is seeking a friendly Front Office Receptionist to welcome patients and guests, assist with check-in and registration, and verify demographic and insurance information. You will play a key role in maintaining accurate records, collecting co-pays, and guiding patients through the registration and financial forms at the front desk.

The role requires strong customer service, multitasking, and basic familiarity with medical office workflows.