Receptionist

The US Oncology Network; Peoria (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Disability insurance

HSA & FSA

Paid time off

Employee Assistance Program

Wellness programs

Job summary

Illinois CancerCare in Peoria is seeking a friendly Front Office Receptionist to welcome patients and guests, assist with check-in and registration, and verify demographic and insurance information. You will play a key role in maintaining accurate records, collecting co-pays, and guiding patients through the registration and financial forms at the front desk.

The role requires strong customer service, multitasking, and basic familiarity with medical office workflows.

Qualifications

• High school diploma or GED is required.
• Experience in a medical office setting preferred.
• Strong customer service and communication skills.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet and receive all who enter the main Peoria campus including patients, family members, guests, and general public.
• Check-in all patients and verify demographic information and notify Patient Registrars of any insurance changes before sending them to the next department.
• Collect co-pays or document reason for no collection in the billing system and collect ABN payments as instructed.
• Communicate with clinical departments concerning patient concerns/needs prior to sending to next department.
• Complete New Patient registration process for Peoria and clinic patients including paperwork, insurance copies, ID, and patient photo for the chart; update EMR & billing systems.
• Explain and obtain signatures on Patient Financial Agreement, HIPAA, E-Prescribing Consent, and Release of Medical Information forms.
• Identify indigent/potential reimbursement problems and direct information; provide Financial Hardship information.
• Follow up with clinic staff and patients to ensure data completeness.
• Assist with basic billing questions, walk-in patients, and year-end insurance rush.
• Maintain Lobby area in a neat and orderly manner.
• Assist with duties of all positions in the Patient Registration Team.
• Other duties as requested or assigned.

Skills

Customer service

Communication skills

Multitasking

Medical office experience

High school diploma

Education

High school diploma or GED

Job description

Overview

Illinois CancerCare is seeking a friendly, detail-oriented Front Office Receptionist to join our Peoria clinic team. As a member of our front office team, you’ll be the first point of contact for patients and guests, helping ensure a smooth and welcoming experience from check-in through registration. You’ll play a key role in supporting our mission by welcoming patients, accurately collecting patient information, helping them complete required forms, and verifying insurance.

Pay & Benefits

• Expected Hiring Pay Range: $15.00-$20.00 per hour (Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

Responsibilities

What You’ll Do

• Greet and receive all who enter the main Peoria campus including patients, family members, guests, and general public.
• Check-in all patients & verify demographic information and notify Patient Registrars of any insurance changes immediately before sending them to the next department.
• Collect Co-pays or document reason for no collection in the billing system and collect ABN payments (Advanced Beneficiary Notice) as instructed.
• Communicate and/or seek appropriate information with all clinical departments concerning patient concerns/needs prior to sending to next department.
• Complete New Patient registration process for Peoria & clinic patients including the completion and signatures of all paperwork, copies of insurance cards and an ID, as well as obtaining a patient photo for the chart and updating the information to the EMR & billing software.
• Responsible for explaining and obtaining signatures on Patient Financial Agreement, HIPAA (Privacy Notice), E-Prescribing Consent form and Release of Medical Information form.
• Identify indigent/potential reimbursement problems and direct information. Provide information to the patient about Financial Hardship.
• Follow-up with clinic staff and patients to ensure completeness of data obtained.
• Assist with basic billing questions and payments, walk in patients, yearend/first of the year insurance rush.
• Maintain Lobby area in a neat and orderly manner.
• Assist with duties of all positions of the Patient Registration Team.
• Other duties as requested or assigned.

Qualifications

What We’re Looking For

• High school diploma or GED (required)
• Experience in a medical office setting preferred
• Strong customer service and communication skills
• Ability to multitask and remain calm in a fast-paced environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.