Patient Experience Front Desk Specialist

US Oncology Network-wide Career Opportunities; Peoria (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Disability insurance

HSA & FSA

Paid time off

Job summary

Illinois CancerCare is hiring a Front Office Receptionist for the Peoria clinic. You will be the first point of contact for patients and visitors, greeting them and guiding them through check-in and registration. You will verify demographics and insurance information, collect co-pays, and coordinate with other departments to address patient needs.

Requirements include a high school diploma or GED and strong customer service skills. Experience in a medical office is preferred.

Qualifications

• High school diploma or GED is required.
• Experience in a medical office setting is preferred.
• Strong customer service and communication skills are essential.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet and assist everyone entering the Peoria campus.
• Verify demographics and insurance information; update records as needed.
• Collect co-pays and ABN payments per instructions.
• Explain and obtain signatures on financial and privacy forms.
• Complete New Patient registration and ensure accurate data in EMR and billing systems.
• Assist with basic billing questions and walk-in patients.
• Maintain a neat, welcoming Lobby area.

Skills

Customer service

Communication skills

Multitasking

Calm under pressure

Education

High school diploma or GED

Job description

Illinois CancerCare is hiring a Front Office Receptionist for the Peoria clinic. You will be the first point of contact for patients and visitors, greeting them and guiding them through check-in and registration. You will verify demographics and insurance information, collect co-pays, and coordinate with other departments to address patient needs.

Requirements include a high school diploma or GED and strong customer service skills. Experience in a medical office is preferred.