Receptionist

US Oncology Network-wide Career Opportunities; Peoria (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Disability insurance

HSA & FSA

Paid time off

Job summary

Illinois CancerCare is hiring a Front Office Receptionist for the Peoria clinic. You will be the first point of contact for patients and visitors, greeting them and guiding them through check-in and registration. You will verify demographics and insurance information, collect co-pays, and coordinate with other departments to address patient needs.

Requirements include a high school diploma or GED and strong customer service skills. Experience in a medical office is preferred.

Qualifications

• High school diploma or GED is required.
• Experience in a medical office setting is preferred.
• Strong customer service and communication skills are essential.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet and assist everyone entering the Peoria campus.
• Verify demographics and insurance information; update records as needed.
• Collect co-pays and ABN payments per instructions.
• Explain and obtain signatures on financial and privacy forms.
• Complete New Patient registration and ensure accurate data in EMR and billing systems.
• Assist with basic billing questions and walk-in patients.
• Maintain a neat, welcoming Lobby area.

Skills

Customer service

Communication skills

Multitasking

Calm under pressure

Education

High school diploma or GED

Job description

Overview

Illinois CancerCare is seeking a friendly, detail-oriented Front Office Receptionist to join our Peoria clinic team. As a member of our front office team, you'll be the first point of contact for patients and guests, helping ensure a smooth and welcoming experience from check-in through registration.

You'll play a key role in supporting our mission by welcoming patients, accurately collecting patient information, helping them complete required forms, and verifying insurance.

Pay & Benefits

• Expected Hiring Pay Range: $15.00-$20.00 per hour (Based on experience, education, and other factors)

• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs - Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

Responsibilities

What You'll Do

• Greet and receive all who enter the main Peoria campus including patients, family members, guests, and general public.
• Check-in all patients & verify demographic information and notify Patient Registrars of any insurance changes immediately before sending them to the next department.
• Collect Co-pays or document reason for no collection in the billing system and collect ABN payments (Advanced Beneficiary Notice) as instructed.
• Communicate and/or seek appropriate information with all clinical departments concerning patient concerns/needs prior to sending to next department.
• Complete New Patient registration process for Peoria & clinic patients including the completion and signatures of all paperwork, copies of insurance cards and an ID, as well as obtaining a patient photo for the chart and updating the information to the EMR & billing software.
• Responsible for explaining and obtaining signatures on Patient Financial Agreement, HIPAA (Privacy Notice), E-Prescribing Consent form and Release of Medical Information form.
• Identify indigent/potential reimbursement problems and direct information. Provide information to the patient about Financial Hardship.
• Follow-up with clinic staff and patients to ensure completeness of data obtained.
• Assist with basic billing questions and payments, walk in patients, yearend/first of the year insurance rush.
• Maintain Lobby area in a neat and orderly manner.

• Assist with duties of all positions of the Patient Registration Team.
• Other duties as requested or assigned.

Qualifications

What We're Looking For

• High school diploma or GED (required)
• Experience in a medical office setting preferred
• Strong customer service and communication skills
• Ability to multitask and remain calm in a fast-paced environment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.