Patient Access Front Desk Specialist

City of Hope; Peoria (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer

Company-paid life, short-term, and LT/

Health Savings Account (HSA) & FSA

Paid time off and holidays

Employee Assistance Program (EAP)

Job summary

Illinois CancerCare in Peoria, IL seeks a friendly Front Office Receptionist to greet patients and manage check-in, registration, and insurance verification at our Peoria campus. This role is essential to creating a welcoming, efficient patient experience.

As the first point of contact, you will collect patient information, handle co-pays, and coordinate with multiple departments to ensure accurate records and smooth flow through the clinic.

Qualifications

• High school diploma or GED required.
• Experience in a medical office setting preferred.
• Strong customer service and communication skills.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet and receive all who enter the main Peoria campus including patients, family members, guests, and general public.
• Check-in all patients and verify demographic information and notify Patient Registrars of any insurance changes.
• Collect Co-pays or document reason for no collection and collect ABN payments as instructed.
• Complete New Patient registration process for Peoria clinic patients including paperwork and updating EMR & billing software.
• Explain and obtain signatures on Patient Financial Agreement, HIPAA, E-Prescribing Consent, and Release forms.
• Identify indigent/reimbursement issues and provide information about Financial Hardship.
• Follow-up with clinic staff and patients to ensure data completeness.
• Assist with basic billing questions and payments, walk-ins, and insurance year-end rush.
• Maintain Lobby area in a neat and orderly manner.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

High school diploma or GED

Job description

Illinois CancerCare in Peoria, IL seeks a friendly Front Office Receptionist to greet patients and manage check-in, registration, and insurance verification at our Peoria campus. This role is essential to creating a welcoming, efficient patient experience.

As the first point of contact, you will collect patient information, handle co-pays, and coordinate with multiple departments to ensure accurate records and smooth flow through the clinic.