Customer Care & Scheduling Specialist (Hearing Care)

Amplifon; Mount Pleasant (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) with company match

Health Savings Account

Life insurance

Hearing aid benefits

PTO

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program

Ampli-Academy training

Job summary

Miracle-Ear is seeking a Front Office Associate to manage the customer intake, support clinic operations, and help drive store performance through effective scheduling. The role reports to the Area Manager and focuses on delivering an excellent customer experience in a hearing-care environment.

The position emphasizes patient privacy, data accuracy, and collaboration with Hearing Care Professionals on marketing and promotions. On-site schedule is Monday–Friday with typical daytime hours.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years in administrative roles and 2+ years in customer support.
• Appointment management: 2+ years of setting appointments and managing customer data.
• Strong communication skills with inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: manage intake and booking experiences.
• Store Administration & Operations: monitor inventory, billing/invoicing, and handle inquiries.
• Retail Sales & Marketing Support: assist marketing efforts and legwork for promotions.

Skills

Appointment Management

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear is seeking a Front Office Associate to manage the customer intake, support clinic operations, and help drive store performance through effective scheduling. The role reports to the Area Manager and focuses on delivering an excellent customer experience in a hearing-care environment.

The position emphasizes patient privacy, data accuracy, and collaboration with Hearing Care Professionals on marketing and promotions. On-site schedule is Monday–Friday with typical daytime hours.