Front Office Rooms Coordinator – VIP Guest Experience

Hilton; Washington (District of Columbia); On-site; USD 33,300 - 47,427; Full time

Benefits offered by this job

Medical Insurance Coverage for you and your family

Go Hilton travel program

Access to daily pay through DailyPay

Employee stock purchase program (ESPP)

Paid parental leave

Debt-Free Education through Guild Education

Mental health resources

Best-in-Class Paid Time Off (PTO)

401(k) plan and company match

Job summary

Washington Hilton seeks a Rooms Coordinator for the Front Office, responsible for pre-registration and managing special requests for guests. The role requires strong leadership, teamwork, and a commitment to guest satisfaction.

Compensation is $29.30 per hour, with extensive benefits including medical insurance, flexible shifts, and access to the Go Hilton travel program. Potential candidates should be prepared to ensure exceptional experiences for guests and have a strong teamwork ethic.

Qualifications

• Candidates must be passionate about hospitality and providing excellent service.
• Integrity is essential for role responsibilities.
• Demonstrated leadership qualities or experience in teamwork are crucial.

Responsibilities

• Responsible for pre-registration and handling special reservation requests.
• Prepare VIP key packets and special arrangements.
• Resolve customer complaints effectively.

Skills

Passionate about delivering exceptional guest experiences

Integrity

Leadership

Teamwork

Ownership

Demonstrated Quality

Productivity

Dependability

Customer Focus

Adaptability

Job description

Washington Hilton seeks a Rooms Coordinator for the Front Office, responsible for pre-registration and managing special requests for guests. The role requires strong leadership, teamwork, and a commitment to guest satisfaction.

Compensation is $29.30 per hour, with extensive benefits including medical insurance, flexible shifts, and access to the Go Hilton travel program. Potential candidates should be prepared to ensure exceptional experiences for guests and have a strong teamwork ethic.