Guest Experience Specialist

Hilton. For The Stay; Washington; On-site; USD 25,000 - 30,000; Full time

Job summary

Hilton is seeking a Guest Services Agent in Washington to warmly welcome guests, register arrivals, and assist with check-out while ensuring outstanding service and profitability. You will input guest information, explain room options, promote hotel services, handle payments, resolve inquiries, and maintain a smooth front-desk operation in a fast-paced environment.

Join a globally recognized team that values hospitality, integrity and leadership; candidates should excel in communication,

Qualifications

• Greet guests and complete registration at check-in.
• Assist with check-out and payment processing.
• Answer guest questions and provide information on local area.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payment handling.
• Demonstrate knowledge of room categories, rates, promotions and local area.
• Upsell hotel services and facilities to maximize occupancy.
• Resolve guest inquiries and issues promptly and professionally.

Skills

Guest service

Communication

Upselling

Cash handling

POS system

Problem solving

Job description

Hilton is seeking a Guest Services Agent in Washington to warmly welcome guests, register arrivals, and assist with check-out while ensuring outstanding service and profitability. You will input guest information, explain room options, promote hotel services, handle payments, resolve inquiries, and maintain a smooth front-desk operation in a fast-paced environment.

Join a globally recognized team that values hospitality, integrity and leadership; candidates should excel in communication,