Front Desk Agent

Hilton Rockville; Rockville (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid vacation

Discounted Hilton rates

Job summary

Hilton Rockville is seeking a Front Desk Agent to greet guests, answer questions, and ensure a smooth stay. You will check in and out guests using our PMS, handle billing inquiries, and coordinate with team members to resolve issues.

This is a full-time role requiring excellent communication and a customer-first mindset. Strong hospitality values, reliability, and the ability to learn quickly are essential.

Qualifications

• Customer service experience required.
• Able to learn and use the property management system.
• Stellar verbal and written communication required.
• Schedule flexibility, including weekends/holidays.
• Hilton and PEP experience preferred but not required.

Responsibilities

• Provide exemplary guest service at all times.
• Check in and check out reservations using the property management system.
• Assist guests with billing questions and hotel information.

Skills

Customer service

Communication skills

Multitasking

Tools

PMS software

Job description

The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for providing and ensuring exemplary guest service at all times. Stellar verbal and written communication is a must-have to interact with hotel guests and Team Members. Hilton experience is preferred but not required. Front Desk Agents must be able to learn and accurately use the property management system to check in/out reservations and assist guests with their billing and hotel questions. Due to the nature of hotel business levels, scheduling flexibility is preferred, to include working weekends and holidays.Hilton and PEP experience preferred but not requiredMust be able to learn and accurately use the property management systemCustomer service experience requiredFull Time Team Members are eligible for:Medical, dental, vision insurance401(k) with employer matchDisability insuranceEmployee assistance programLife insurancePaid vacation, sick and holidaysHilton Hotel discountsTeam Member ParkingDaily Team Member meals