VIP Rooms Controller & Front Desk

Hilton; Tampa (FL); On-site; USD 48,000 - 60,000; Full time

Job summary

Hilton is seeking a Rooms Controller to coordinate pre-arrival logistics and manage group bookings in a fast-paced hotel environment. You will balance inventory, prepare for arrivals, and lead guest messaging to ensure a seamless experience for every guest.

This role rewards attention to detail, proactive problem solving, and a commitment to hospitality. You’ll work with teams across Front Office andGuest Services to deliver memorable stays and uphold Hilton’s service standards.

Responsibilities

• Manage group booking logistics: Create and maintain group blocks, rooming lists, billing details, and pre-arrival assignments
• Prepare for seamless arrivals: Ensure all group and special accommodation requests are confirmed and accurately assigned prior to arrival
• Manage pre-arrival communication: Lead the guest messaging process, including sending 24-hour pre-arrival texts and responding to guest inquiries
• Balance room inventory: Monitor and adjust room availability for the current day and 14-day forecast
• Deliver exceptional experiences: Handle VIP and suite reservations and proactively look for opportunities to make the experience exceptional
• Assist guest services: Answer calls, log guest requests, assist with bookings, and help resolve issues to uphold service standards

Job description

Hilton is seeking a Rooms Controller to coordinate pre-arrival logistics and manage group bookings in a fast-paced hotel environment. You will balance inventory, prepare for arrivals, and lead guest messaging to ensure a seamless experience for every guest.

This role rewards attention to detail, proactive problem solving, and a commitment to hospitality. You’ll work with teams across Front Office andGuest Services to deliver memorable stays and uphold Hilton’s service standards.